London Borough of Waltham Forest

In May 2011, as part of a competitive tender process, we were successful in securing the contract for the provision of Arboricultural works and Arboricultural services to the London Borough of Waltham Forest.

As part of this novel contract, we carry out both the tree work and provide the full “Client function” including the supply of 2 tree officers.

The main aspects of this contract include:

  • Act in the interest of London Borough of Waltham Forest
  • Provide Arboricultural consultancy service to Ascham Homes
  • Carry out a full tree asset survey
  • Manage the tree stock in line with the tree strategy
  • Management of operation functions
  • Deliver the entire service within agreed budgets
  • Manage customer enquiries within agreed timescales
  • Deal with all tree related subsidence claims
  • Organise routing and ad-hoc works
  • Provide 24 hour emergency call out service
  • Liaise with various stakeholders
  • Includes work to Highways, Parks, Open spaces and Housing tree stock

We supply a whole tree management service for the London Borough of Waltham Forest, this includes the client function where we have an office manned by an office administrator, who handles calls from residents, the local authorities call centre and their customer care software.

There are 2 tree officers who deal with resident enquires, issue works and tree reports on subsidence and direct damage for the insurance section. We survey the authorities tree stock on eazytreev which includes all highway, parks and open spaces as well as the housing

stock which is run by Ascham Homes. There are 3 treegangs in the borough carrying out the tree works which is on a 5 year cycle.

The benefits for the council include a faster response to enquiries from residents which are dealt within 10 days as per contract specification (usually 2-3 days in reality).

As there is a schedule of rates it is possible to issue works immediately, previously there was a time delay as work was bundled up and sent to contractors as a small tender evaluated. Our new procedures has reduced the lead time from months to days.

Having an electronic survey of thetree stock, the Local Authority now knows the numbers of trees it has and their conditions, this is far better than the spreadsheets which were printed out.

We also attend residents forums to explain the tree strategy of the local authority and as to why we fell trees, why we prune trees and what we plant.

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