In May 2011, as part of a competitive tender process, we were successful in securing the contract for the provision of Arboricultural works and Arboricultural services to the London Borough of Waltham Forest. This contract ran until July 2017.
As part of this novel contract, we carried out both the tree work and provided the full “Client function” including the supply of 2 tree officers.
The main aspects of this contract included:
- Act in the interest of London Borough of Waltham Forest
- Provide Arboricultural consultancy service to Ascham Homes
- Carry out a full tree asset survey
- Manage the tree stock in line with the tree strategy
- Management of operation functions
- Deliver the entire service within agreed budgets
- Manage customer enquiries within agreed timescales
- Deal with all tree related subsidence claims
- Organise routing and ad-hoc works
- Provide 24 hour emergency call out service
- Liaise with various stakeholders
- Includes work to Highways, Parks, Open spaces and Housing tree stock
From 2011 to July 2017 we supplied whole tree management service for the London Borough of Waltham Forest; this included the client function where we had an office manned by an office administrator, who handled calls from residents, the local authorities call centre and their customer care software.
Two tree officers dealt with resident enquires, issued works and produced tree reports on subsidence and direct damage for the insurance section. We surveyed the authorities tree stock on ezytreev which included all highway, parks and open spaces as well as the housing.
The Council realised a number of benefits through this arrangement, which included a faster response to enquiries from residents, closed out within 10 days as per contract specification (usually 2-3 days in reality).
A schedule of rates made it possible to issue works immediately; previously there was a time delay as work was bundled up and sent to contractors as a small tender to be evaluated. Our new procedures reduced the lead time from months to days.
By having an electronic survey of the tree stock, the Local Authority knew the numbers of trees it had and their condition, far better than the spreadsheets which were printed out.
We also attended residents forums to explain the tree strategy of the local authority such as why we fell trees, why we prune trees and what we plant.